Sunday, February 24, 2013

Bridesmaid's Invites

So, even though the marriage is over a year away, I'm just getting all the little ends tied up early. And it's a distraction from midterms ;) Always a good thing.




 Here are all three of them. I want to say I changed the paper on purpose, but I ran out of the other paper. Oh well, it works for my junior bridesmaid just fine. Here's a close up on each.
 "Because to me you mean so much
I have one thing to say which I will phrase as such,
Nothing would give me more joy and pride,
Than to have you up there right by my side,
You've stood beside me through out thick and thin
And I want you to be there when I marry Him.
Many great memories I have shared with your smile,
So, I want you to meet me at the end of the aisle!
Will you be my Bridesmaid?"

And of course I had to make a special one for my awesome Maid of Honor. She doesn't know it yet, but hers is in the mail on its way. ;)

"I realize just how special you've always been with friendship,
love and guidance and a shoulder there to lend.
Not a mother or a sister but a blending of the two,
A good friend in my life always when I've needed you.
You can make me laugh on any given day.
You listen with your heart and know just what to say.
Soon I will be married and I still look forward to the friendship,
Love and guidance that has always come from you.
Will you be my Maid of Honor?"

Thursday, February 14, 2013

Things I Hate About Working Customer Service Part 1

1. Customer's that blame you for their lack of research. I recently had several over privileged teenagers email in, I'm calling them teenagers because any actual adult would not act like they do. Here's a short ad-lib of how the conversation went:
CUST: you suck! I sold all of my previous models and all attachments that I thought would come with the new one, also you moved to an SD card and didn't tell. You owe me all the mounts and a new memory card.
ME: *facepalm* All of the information was available on our website prior to you ordering.
CUST: I didn't see it. You owe me x$ worth of stuff because I didn't see it.
ME: Let's go to the store, and select the product. Yeah, scroll down, all the way down. There's all the information that would have saved you a lot of trouble.*
CUST: your company owes me!

It just degrades from there, but you get the point. Before you spend a significant amount of money on something, do even just 5 min of research about what comes with it, any additional products you need to purchase, and the compatibility with your existing equipment. Really, 5 minutes saves you time, money and frustration.

*Not actually what I said, I just told him a generic "all of your "x" are still compatible with our new product".

2. Sending multiple emails within a short amount of time to the company. Really, we got the first one, we'll get to it when we get to it.

Our company sends out a generic email response after you email in letting you know that we usually answer emails within 1 to 2 days. Just because you didn't get a response in 5 minutes doesn't mean we are ignoring you. You may think I'm joking, but this happens.

Email 1: my camera no work! 12.25 pm
Email 2: ????? 12.27 pm
Email 3: hello??? 12.28 pm
Email 4: y u ignoring me?!?!?!!?!?!??!?! ANSWAR ME!!!!! 12.30 pm
Email 5: ......... ***** customer service. ANSWARME ALREADY CAMERA NO WORKING!! 12.35
Our response 1: We need some more information about your camera. Is it not turning on? Is it not taking videos? What is going on with your camera? 2.45 pm

The response is either helpful or a long rant about how horrible we are we took forever to answer the email, even though it was less than 3 hours >.< . Really, tell your kids they aren't that special and they get to sit in line sometimes. There is no magic way to get to the front of the line, and annoying us with excessive emails just means it's going to take longer to get back to you because we won't respond until the end of our shift, dragging the whole process out for several days longer than it needs to take.